Terms of Trading

Terms Of Trading

These terms and conditions are in addition to your statutory rights as a consumer. All brand names, product names, titles and images used on this site are trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above, and use may constitute an infringement of the holder’s rights. Rockvend Ltd and/or their suppliers make no representations or warranties about the accuracy, completeness or suitability of the information contained within this site. There could be technical inaccuracies or typing errors and Rockvend Ltd’s liability is excluded as law permits.

Availability
Our website shows all the items we are able to supply. From time to time, due to demand, some items will be unavailable. You will be informed, prior to dispatch of your order, if any item/s you require is out of stock.

Prices
All prices shown are in pounds sterling and are subject to VAT and carriage where applicable.

All prices are correct at the time of printing. E & OE. Rockvend Ltd reserves the right to amend our prices without prior notification, we will be happy to confirm all current prices at the time of ordering.

Delivery charges
We will endeavour to deliver your order within 2/3 working days. If there will be more than a weeks delay we will contact you to discuss the delivery date.

Rockvend Ltd relies upon the services of independent courier companies. There are a few occasions when they fail to perform their services in the agreed time scales. Although this happens very rarely we cannot be held responsible for the late delivery.

All carriage charges shown are for the UK mainland only. Rates for all other areas are available upon request.

Returns
Do not sign for your delivery unless you have first checked for any damage in transit. Once you have signed you cannot make a claim against the Courier or Rockvend Ltd. The driver will wait for you to check your delivery. All claims must be reported to Rockvend Ltd on the day you receive the goods.
If your order is in correct in anyway we will refund the cost of returning the machine / stock to us provided there was an error on our part. If you simply decide that you do not want the machine / stock anymore we will not be in a position to offer a refund of your return postage costs.

Goods MUST BE unused and returned in their original condition & packaging.

Goods must be received back at our office within 14 days from the day you receive your order.

If we suspect that the goods have been used or any of the above conditions are not met we reserve the right to return the goods without notice. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.

All Packages returned to us unclaimed via our couriers will be subject to reshipping charges.

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